At Swara, we are committed to protecting the privacy of children and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you or your child uses the Swara mobile application and website (collectively, the "Service").
This Privacy Policy is designed to comply with the Children's Online Privacy Protection Act (COPPA) and other applicable privacy laws.
1. Information We Collect
1.1 Information Collected from Children
We collect minimal information from children to provide a safe and personalized learning experience:
- Nickname: A chosen nickname (not a real name) used for personalization within the app
- Age Range: A general age range (e.g., 3-5, 6-8, 9-13+) to provide age-appropriate content
- Avatar Selection: A chosen avatar image for profile customization
- Progress Data: Learning progress, completed lessons, and achievements within the app
- Usage Data: App usage patterns, features accessed, and time spent in the app (for improving the service)
We do NOT collect:
- Real names or full names
- Dates of birth or specific birth dates
- Home addresses
- Phone numbers
- Email addresses from children
- Photos or videos of children
- School information
- Location data (unless explicitly enabled by parents)
1.2 Information Collected from Parents/Guardians
If you are a parent or guardian creating an account for your child:
- Authentication Information: Google account information used for authentication (handled by Google's authentication service)
- Contact Information: If you contact us, we may collect your email address and any information you provide
- Parental Control Settings: Your preferences for parental controls and app settings
1.3 Automatically Collected Information
We may automatically collect certain technical information:
- Device Information: Device type, operating system, app version
- Usage Analytics: How the app is used, features accessed, errors encountered (anonymized)
- Technical Logs: Diagnostic information for troubleshooting (does not include personal information)
2. How We Use Information
We use the information we collect to:
2.1 Provide and Improve the Service
- Personalize the learning experience based on age range
- Recommend age-appropriate content and lessons
- Track learning progress and achievements
- Improve app functionality and user experience
- Troubleshoot technical issues
2.2 Safety and Security
- Ensure the safety of children using the app
- Detect and prevent fraud or abuse
- Enforce parental controls and settings
- Comply with legal obligations
2.3 Communication
- Respond to parent inquiries and support requests
- Send important service updates (to parents only)
- Provide customer support
We do NOT:
- Use children's information for advertising or marketing purposes
- Share children's information with third parties for marketing
- Create behavioral profiles of children for advertising
- Sell children's information to anyone
3. How We Share Information
We are committed to protecting children's privacy and share information only in limited circumstances:
3.1 Service Providers
We may share information with trusted service providers who help us operate Swara:
- Cloud storage and hosting services
- Analytics providers (using anonymized data)
- Customer support services
These providers are contractually obligated to protect information and use it only for specified purposes.
3.2 Legal Requirements
We may disclose information if required by law, such as:
- To comply with legal processes or government requests
- To protect the safety, rights, or property of Swara, users, or others
- To investigate fraud or security issues
- To enforce our Terms and Conditions
4. Parental Rights and Controls
Parents and guardians have the right to:
- Review the information we have collected about their child
- Request deletion of their child's information
- Refuse further collection or use of their child's information
- Request corrections to inaccurate information
5. Data Security
We implement appropriate technical and organizational measures to protect information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access to information on a need-to-know basis
- Secure Authentication: Google authentication provides secure account access
- Regular Security Reviews: We regularly review and update our security practices
6. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Swara Privacy Team
Email: [Your Email Address]
Website: [Your Website URL]
Address: [Your Physical Address]
We take privacy seriously and will respond to your inquiries promptly.
Protecting children's privacy is our top priority. Thank you for trusting Swara with your child's learning journey.